All-in-one tools for the way jewelry stores really run
Designed for jewelry stores. Manage sales, returns, inventory, and employee workflows. From the storefront to the stockroom with ease and precision.
Customer Texts, Calls, Emails & More
Give your team complete visibility into every customer interaction directly from the POS. Track texts, emails, call recordings, summaries, and transcripts in one unified timeline, all searchable and linked to the customer profile.
Submit Sales & Take Payments
Process all types of sales with support for credit cards, customer accounts, card-linked payments, and layaway. Save drafts and submit transactions with flexibility.
Gift Cards
Sell and redeem gift cards right through the POS. Perfect for holidays, birthdays, or store credit.
Trade-Ins & Buybacks
Accept trade-ins from customers during a sale and apply their value toward new purchases.
Service & Custom Jobs
Submit and manage repairs, special builds, add-on services, and deposits with transparency from intake to completion.
Special Orders
Create, manage, fulfill, and cancel special orders for out-of-stock or made-to-order products.
Returns & Voids
Easily process returns, voids, and payment reapplications while keeping transaction records clean.
Receipts & Communication
Resend digital receipts to customers directly from the POS system.
Visual Inventory Checklist
Get a quick view of inventory using product images for faster, more accurate item counts and fewer mistakes.
Parsing Product Details
Automatically pull item photos and details from other sources to speed up product setup. Especially useful for large catalogs.
Mobile Product Intake
Check in products using any smartphone, no scanners or special hardware needed. Simplify inventory processes on the go.
Assembly & Disassembly
Break down items or reassemble them into new SKUs with a few clicks. Transactions sync to QuickBooks for clean records.
Audit History
Track every step of a product's lifecycle, from arrival to sale. Great for compliance, transparency, and financial audits.
Customer Profiles & Credits
Add new customers, manage customer data, and apply store credits to purchases.
Customer Linking
Link customer and partner profiles to associate sales activity and manage relationships in shared accounts.
Admin Tools in POS
Use admin-only controls within the POS to view advanced details, override limits, and assist frontline staff.
Sales Orders & Purchase Orders
Convert retail sales into vendor purchase orders and track fulfillment through the POS.
Commissions
Automatically calculates staff commissions during both sales and returns for clear, accurate payouts.
Reports & Insights
Access detailed reports like aging, staff performance, product trends, and more, all inside the POS.
Built-In VoIP & Call Tracking
Make and receive calls directly from the POS without switching apps or devices. Every call is automatically logged, recorded, and linked to the customer's profile, complete with transcripts and summaries.
Scan PDF & Receive Inventory
Upload or scan a vendor packing slip or invoice PDF and let Flawless do the rest. The system reads the document and automatically populates a receive transaction.
Your storefront online, perfectly in sync
Build a modern, fully integrated ecommerce site with built-in tools that sync your inventory, pricing, and product details automatically.
Social Media Integration
Automatically sync your Flawless product catalog to Facebook and Instagram to expand reach and sell across channels.
Content Builder Tools
Easily build landing pages, product pages, and blogs using flexible drag-and-drop content display elements, layouts, and interactive modules.
Image & Media Optimization
Upload, optimize, and align product and page images easily to enhance user experience and boost load times.
Blog Manager
Create SEO-optimized blog content within Flawless to boost engagement and increase organic traffic.
Page Redirect Setup
Easily manage redirects to maintain SEO rankings and ensure visitors are routed to the correct content.
Online Order Processing
Process and fulfill website orders through Flawless with ease. Manage payments, shipping, and inventory updates in one place.
Live Chat & Forms
Add contact forms and chat boxes to engage visitors and answer questions in real time.
Coupons
Run promotions, sales, offer targeted coupons, and configure exclusions if necessary.
Latest in Payment Options
Integration with PayPal (buy-it-now), Amazon Pay, Authorize.net, Venmo, Stripe, and many more to easily handle international payments.
Going Green
Ability to email gift or sales receipts. Never again have a lost receipt.
Customizable
Built-in dynamic templates that allow you to change look and feel easily.
Calendar and Tasks
Highlight store events and trunk shows online. Internally handle store tasks for what to pack/ship and employee schedules.
Wholesale, streamlined end to end
Streamline wholesale orders, memos, payments, and approvals in one place. Built for jewelers who need speed, flexibility, and professional documentation.
Invoicing & Proposals
Create professional invoices, proposals, and consignment memos tailored to wholesale accounts. Flawless streamlines invoicing for standard and custom jobs, including support for asset invoices, invoice credits, and repairs.
Sales Orders & Allocation
Easily generate wholesale sales orders and allocate inventory or jobs directly. Automatically tracks allocations to service jobs, memos, or POs for efficient inventory planning and production flow.
Memo Management
Issue, reprice, or return open memos with ease. Built-in workflows help you track merchandise sent on memo, process returns, and transition memos into invoices seamlessly.
Payments & Credits
Accept check, card, or portal payments and apply them directly to open invoices. Issue account credits or apply existing ones automatically. Account aging reports ensure accurate tracking and reconciliation.
RMAs & Returns
Process wholesale RMAs, repairs, and return logistics with full visibility. From product repairs to customer returns, each transaction is tied to the original memo or invoice for audit precision.
Account Portal Access
Grant wholesale clients secure access to view their open memos, pay invoices, and track shipments through a branded Flawless portal.
Statements & Automation
Send aging statements and memo reports manually or set them to go out on a schedule. Automated reports ensure transparency with minimal manual work.
Pre-Invoicing for Undelivered Products
Invoice partial shipments or undelivered items in advance for financial accuracy. Helps keep receivables up to date even before final delivery.
Integrated E-commerce
Enable wholesale clients to view product availability and submit orders online via the integrated e-commerce platform.
Physical Tag Printing
Print item tags in bulk for wholesale distribution using Flawless-compatible jewelry printers.
Inventory Management
Track wholesale-specific stock levels, sales, consignment, and incoming goods. Physical inventory tools work across desktop and mobile for real-time accuracy.
Reports & Insights
Access detailed wholesale performance reports, invoice aging, account balances, and more from one centralized dashboard.
Know every client. Remember every detail.
Track client preferences, ring sizes, anniversaries, and more. Organize all customer data in one place to personalize outreach and build deeper relationships.
Retail Clientele
Manage and nurture customer relationships with ease. Track buying habits, notes, preferences, and communication history, all in one place. Build stronger connections and provide personalized service that keeps your clients coming back.
Customer Texts, Calls, Emails & More
See every customer touchpoint in a unified timeline. Track sales updates, texts, emails, call recordings, summaries, and transcripts all searchable and linked directly to the customer profile.
Custom Fields
Tailor your customer profiles with searchable fields like ring size, preferred metal, or anniversary month so you always have what matters at your fingertips.
Automatic Payments (House Accounts)
Set up seamless recurring payments for trusted clients using Authorize.net, Amazon Pay, or PayPal. All payment info is securely stored on file.
Transaction History
Track complete purchase history for both in-store and online interactions. Ideal for targeted marketing and deeper customer insights.
Relationship Tracking
Manage key milestones like birthdays and anniversaries. Send timely reminders to both customers and your team to build stronger connections.
Important Dates
Notify customers automatically about upcoming events or special offers. Associates are alerted in advance so nothing gets missed.
Duplicate Detection
Easily flag and merge duplicate profiles during checkout or post-sale. Maintain a clean and accurate database with minimal effort.
Rewards Program
Create and manage reward programs customers can use in-store or online. Drive repeat visits and boost retention.
Wish Lists
Let customers save products for later, receive restock notifications, and get reminders when their favorites go on sale.
Manage and nurture every customer relationship
Track buying habits, notes, preferences, and communication history, all in one place. Build stronger connections and provide personalized service that keeps your clients coming back.
Smart Client Filters
Create dynamic customer lists using filters like birthdays, anniversaries, wishlist activity, opt-in status, and recent purchases. Build tailored outreach strategies that actually connect.
Custom & Template Lists
Easily build your own clientele lists or use pre-made templates like "Upcoming Birthdays." Save time while staying consistent with follow-up.
Communication History
Track every text, email, or interaction for each customer in one place. Never lose track of outreach again. Everything is stored and searchable.
Segmented Targeting
Refine lists with detailed filters: category or SKU purchased, designer, sale ranges, and customer tags. Only send messages to exactly who you need.
Purchase History Insight
See their last purchase date, 6, 12, and 24 month sales, last marketing email, and more. Use the data to power upsells and meaningful re-engagement.
Personalized Messaging
Use collected data to send relevant texts and emails. Segment customers by key behaviors and preferences to build trust and loyalty.
Marketing that feels personal at every touchpoint
Launch email and text campaigns, reward your top customers, and create targeted offers based on real-time buying behavior all without third-party tools.
Campaign Builder
Create email and text campaigns with ease using your existing product photos and built-in templates. Send branded content tailored to customer behavior, shopping history, or specific occasions without leaving the platform.
Automation Workflows
Set up smart email automations that go out post-purchase, before a customer's birthday or anniversary and more. Messages can be AI-generated and personalized to each customer so your marketing always feels timely, relevant, and human.
Custom Audiences
Build your own segments through uploading a csv file. You may also include customers that have bought a specific item, retail customers, wholesale customers, or website subscribers.
Live Chat & Messaging
Easily manage all incoming conversations from your website's chat, SMS, or email all in one platform. Every customer message is stored and tied to their profile, so nothing gets lost in the shuffle.
Message Templates
Save time by creating reusable templates for sales, promotions, or updates. Make edits on the fly and repurpose content that performs well perfect for teams managing frequent campaigns.
Track Progress
See how your customers are interacting and improve your campaigns based on what's working.
Hardware & Integrations
Compatible with RFID scanners, label printers, and custom hardware. Seamlessly connect your tools for a smooth, end-to-end experience.
Plug-and-Play Compatibility
Flawless POS integrates effortlessly with major retail hardware including PAX payment terminals, barcode scanners, receipt printers, and label printers. No complicated setup or server dependency needed.
RFID & Non-RFID Support
Track inventory faster and reduce shrinkage with support for both RFID and non-RFID printers. Use color-coded tags and wireless syncing to keep your stock organized in real time.
Mobile-Optimized Checkout
With our mobile-optimized POS, staff can process sales, check inventory, or follow up with clients from anywhere. Android users can handle checkout and inventory on the go, while iOS users enjoy messaging clients directly through the built-in Messaging App.
Custom Integrations
Need more? Flawless supports integrations with platforms like JM Shipping, JM Care Plan, IFS (InForSure) and BIG, empowering jewelry businesses to sync backend operations, data flows, and more all in real time.
Real-Time Sync Across Devices
Data is synced instantly across all connected POS terminals. Update inventory, customer profiles, or reports from any device and see changes reflected in real time.
Failsafe System Recovery
Built-in failsafe measures ensure uninterrupted operation. If disruptions occur, Flawless POS recovers and resumes full functionality within 3 to 5 minutes minimizing downtime and protecting your workflow.
GIA Integration
Automatically pull and sync GIA grading reports directly into your product records. Link diamond and gemstone certifications to inventory items with accuracy, so your team and customers always have verified stone data at their fingertips.